Custom Build Ordering & Returns Policy
When ordering custom build products the customer formally agrees the exact requirements of their build with South Coast Rods. The specification chosen after prior consultation will be formalised by South Coast Rods in some form of written agreed specification. On placing the order and confirming the specification the customer has 7 days to make changes to their specification. If changes are requested, a further written agreed specification will be issued.
On receiving your custom build products if you find them to be damaged you should contact South Coast Rods immediately so we can arrange the return and discuss a suitable resolution.
On receiving your custom build products if they have not been built to your exact requirements and they do not match the written agreed specification, you should contact South Coast Rods immediately so we can discuss a suitable resolution.
We accept no liability if on receiving your custom build products you decide that you do not like the custom build products you have chosen. We do not accept returns or issue refunds on products built to the written agreed specification.
As a gesture of good will we will accept returns where you would like to make changes to your custom build rods outside the agreed specification. Any costs incurred by South Coast Rods for strip down and rebuild of your custom build rods to a different specification will be at an additional cost to the customer, including postage costs. South Coast Rods will not ship your revised custom build products until you have made payment for the changes and additional postage and the payment has cleared.