FAQ's

WHAT FISHING RODS DO YOU STOCK?

The SCR Range of rods and products

WHAT IS YOUR RETURNS POLICY?

On delivery of your products if there is any damage caused in transit please  contact us within 7 days of purchase so we can resolve the issue.

Any returns should be posted directly to South Coast Rods within 14 days, alternatively we can arrange a collection point with prior agreement depending on the cause and defect.

WHAT ARE THE SHIPPING OPTIONS?

Please see our shipping policy page 

WHAT ARE THE INTERNATIONAL TAX, DUTIES I HAVE TO PAY?

Any taxes due to import of products from South Coast Rods must be paid by the customer

All our prices are inclusive of VAT

WHEN WILL I RECEIVE MY ORDER?

If you live in the UK Mainland we aim to deliver your order in 48 hours through parcel force. Please allow 1-2 days to process your order.

If you live in Europe but outside of the UK we aim to deliver your order between 3-7 days through UPS standard delivery service. Please allow 2-3 days to process your order.

I DIDN'T RECEIVE MY ORDER WHAT SHOULD I DO?

You should contact us immediately so we can resolve your concern. You can find all our details on the contact us page.

I RECEIVED A DAMAGED OR DEFECTIVE PRODUCT, WHAT SHOULD I DO?

Please see our returns policy above

HOW DO I MAKE CHANGES TO AN ORDER ?

If you would like to make changes to a standard product order you should contact us immediately and before you receive confirmation that your order has been shipped. Once shipped we cannot change your order and you will be responsible for returning your purchase and any costs incurred.

WHERE ARE YOU LOCATED?

We are an online retailer with dedicated warehouse and can provide free consultations in the South of England through our mobile consultation services. You can also discuss and view products with any of our brand ambassadors or affiliates. 

HOW SHOULD I MAKE SURE I ORDER THE RIGHT PRODUCT?

We offer free consultations in the south of England and would encourage you to speak directly to us or one of our brand ambassadors so we/they can discuss you requirements.

HOW DO I CONTACT YOU IF I CANT FIND THE ANSWERS HERE?

Please find our details on the 'Contact Us' page

I AM FINDING ISSUES WITH YOUR WEBSITE?

Please contact us so we can discuss the issue and we will get our development team to look into it